联盟数据的同事

我们的员工是我们业务的骨干。培养一个包容性，尊重的工作场所，发展并赋予我们的同事的能力一直对我们的成功至关重要。As employees increasingly seek a strong, purpose-driven culture, including open communication and flexible work options, we are adopting talent strategies that keep pace with these expectations — engaging associates through data-driven feedback, technology and customization, just as we’re doing for our clients and end-consumers.

管理方法

Open feedback culture

One of the many things that elevates Alliance Data and makes it dynamic is that we take our associates’ feedback seriously. Annual engagement surveys and quarterly pulse surveys bring attention to various organizational issues and help us ensure our workplace works for our associates. We then use those survey results to do the following:

• 衡量我们的工作环境的有效性，并确定改进的机会。
• 评估政策和计划的有效性。
• Develop action plans to challenge the status quo and address priority issues.
• Conduct post-survey communications to keep associates informed of results and progress.

训练与发展

Alliance Data offers a variety of online and on-site structured training, coaching, tuition reimbursement for external courses and on-the-job learning opportunities. In 2020, the Company invested nearly $10 million in training and development, a 35% increase in dollars per associate since 2017.

同事发展的另一个重要组成部分是针对与职业发展保持一致的所有永久员工的常规绩效审查。2020年的Workday实施是一种一流的数字系统，可以整合和增强员工任务管理 - 通过使我们能够提高实践并改善围绕绩效评估和反馈流程的领导责任，在这一领域中特别有价值。

Associate well-being

助理健康与福祉与合伙人的最佳工作能力之间有着完善的联系。我们的数据还告诉我们，加入我们现场健身中心之一，进行公司提供的健康检查或参加我们的401（k）计划的同事更有可能留在公司。由于这些原因，我们长期以来一直有计划支持助理身体，心理和财务福祉。

We continue to offer an innovative concierge service model with a completely customizable, patient-focused approach. Benefits administrators work as advocates for our associates rather than gatekeepers. The goal is to always point our people to the right resources at the right time. Not only can they expect improved outcomes, but having healthcare advocates navigating the service on their behalf will also save them time and money. Since implementation, we’ve seen use rates go up. While that may create added cost for the Company, we know that it means our associates are getting healthier and are happier with the service — which, in the long run, means less time lost to illness, increased efficiency and greater overall associate satisfaction.

Diversity, equity and inclusion

We work to reflect the diversity of cardholders, clients and associates by embracing different backgrounds, viewpoints, ethnicities and talents.

与我们的价值观一致，我们的道德准则指出，我们不会根据种族，颜色，宗教，宗教礼服和修饰，性别，怀孕，年龄，国籍，残疾，性取向，婚姻状况，婚姻状况，公民身份，退伍军人身份，身份，退伍军人身份，身份，退伍军人地位，性别认同，跨性别状态或任何其他受保护状态。

Beyond the Code, and basic protection of individual rights, we actively promote diversity, equality and inclusion (DE&I). Alliance Data has established business resource groups that provide an opportunity for professional development, education, and social and community involvement for our associates from unique backgrounds.

At the Board and leadership levels, the focus has been on promoting gender and skills diversity. While demographics have been the focus of associate diversity efforts in the past, the Board of Directors adopted the Rooney Rule in 2019, which is a commitment to include women and underrepresented minority candidates in every pool from which Board nominees are chosen. Our Board is also regularly briefed on our diversity performance, including gender make-up, gender leadership, Board refreshment and pay equity.

去年的事件 - 共同的19日大流行，社会和内乱以及总统大选 - 提供了许多教训，并暴露了我们之间的深层分歧。相反，银衬里之一是这些事件为重大和有意义的变化提供了动力。

In 2020, we reignited our commitment to DE&I, employing a DE&I consulting firm to help us define our road map for continued progress through employee focus groups, an inclusion survey, leadership training and a thorough review of our policies and practices. These activities resulted in a new strategic framework, focus areas and vision for success.

Read the full reporthere.